---
title: FAQ
slug: nexus/faq
docTags: 
createdAt: 2024-04-03T08:09:43.285Z
---

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### Do I need an account to use DT Nexus?

Yes, you will need to [sign up for a DT Nexus account.](https://nexus.digitaltransitions.com/auth/signup) Note that DT Nexus accounts are different and separate from DT Web Store accounts.
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### How do I install DT Nexus?

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[Sign up for a DT Nexus account.](https://nexus.digitaltransitions.com/auth/signup)
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After signing up and verifying your email address, you will be taken to the DT Nexus Dashboard, where you can download the latest version of the app.
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After downloading, double click the `.dmg` image and drag the DT Nexus app into your Applications folder.
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### How do I reset my password?

[Click here to reset your password.](https://nexus.digitaltransitions.com/auth/reset-password)

You will be asked to enter the email address associated with the account. A reset link will be sent to that address.
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### How do I change the email address associated with my account?

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[Login to your account.](https://nexus.digitaltransitions.com/)
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Click on the User icon in the upper right corner of the menu bar.
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Click on the pencil icon next to your email address. You will be shown a screen where you can change your address.

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You will receive an email with a link to verify your new account. You must perform this verification before the change will take effect.
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### How do I report a bug or submit a feature request?

[Contact our support team](https://nexus.digitaltransitions.com/support.html)
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### How do I access application log files?

From the DT Nexus menu bar, select `Help > Open logs folder`
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### What if I can't access my account?

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Make sure you're using the correct email that's associated with your account. Your DT Nexus account is different/separate from your DT Web Store account.
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[Try resetting your password](https://nexus.digitaltransitions.com/auth/reset-password). Then try logging in again.
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If neither of those steps works, [contact our support team.](https://nexus.digitaltransitions.com/support.html)
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### Are Third-Party Cameras Supported

Generally, no. However, a limited number of functions will work in order to allow you to evaluate how DT Nexus would fit into your workflow if you upgrade to a Phase One camera. See [3rd Party Files](docId:8d1jl1EO1yNjP7m9MV3QZ) for more information.


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