FAQ

do i need an account to use dt nexus? yes, you will need to https //nexus digitaltransitions com/auth/signup note that dt nexus accounts are different and separate from dt web store accounts how do i install dt nexus? https //nexus digitaltransitions com/auth/signup after signing up and verifying your email address, you will be taken to the dt nexus dashboard, where you can download the latest version of the app after downloading, double click the dmg image and drag the dt nexus app into your applications folder how do i reset my password? https //nexus digitaltransitions com/auth/reset password you will be asked to enter the email address associated with the account a reset link will be sent to that address how do i change the email address associated with my account? https //nexus digitaltransitions com/ click on the user icon in the upper right corner of the menu bar click on the pencil icon next to your email address you will be shown a screen where you can change your address you will receive an email with a link to verify your new account you must perform this verification before the change will take effect how do i report a bug or submit a feature request? https //nexus digitaltransitions com/support html how do i access application log files? from the dt nexus menu bar, select help > open logs folder what if i can't access my account? make sure you're using the correct email that's associated with your account your dt nexus account is different/separate from your dt web store account https //nexus digitaltransitions com/auth/reset password then try logging in again if neither of those steps works, https //nexus digitaltransitions com/support html are third party cameras supported generally, no however, a limited number of functions will work in order to allow you to evaluate how dt nexus would fit into your workflow if you upgrade to a phase one camera see docid 8d1jl1eo1ynjp7m9mv3qz for more information