FAQ
Yes, you will need to sign up for a DT Nexus account. Note that DT Nexus accounts are different and separate from DT Web Store accounts.
After signing up and verifying your email address, you will be taken to the DT Nexus Dashboard, where you can download the latest version of the app.
After downloading, double click the .dmg image and drag the DT Nexus app into your Applications folder.
Click here to reset your password. You will be asked to enter the email address associated with the account. A reset link will be sent to that address.
Click on the User icon in the upper right corner of the menu bar.
Click on the pencil icon next to your email address. You will be shown a screen where you can change your address.
You will receive an email with a link to verify your new account. You must perform this verification before the change will take effect.
From the DT Nexus menu bar, select Help > Open logs folder
Make sure you're using the correct email that's associated with your account. Your DT Nexus account is different/separate from your DT Web Store account.
Try resetting your password. Then try logging in again.
If neither of those steps works, contact our support team.
Generally, no. However, a limited number of functions will work in order to allow you to evaluate how DT Nexus would fit into your workflow if you upgrade to a Phase One camera. See 3rd Party Files for more information.