FAQ

do i need an account to use dt nexus? yes, you will need to sign up for a dt nexus account how do i install dt nexus? sign up for a dt nexus account after signing up and verifying your email address, you will be taken to the dt nexus dashboard, where you can download the latest version of the app after downloading, double click the dmg image and drag the dt nexus app into your applications folder how do i reset my password? click here to reset your password you will be asked to enter the email address associated with the account a reset link will be sent to that address how do i change the email address associated with my account? login to your account click on the user icon in the upper right corner of the menu bar click on the pencil icon next to your email address you will be shown a screen where you can change your address you will receive an email with a link to verify your new account you must perform this verification before the change will take effect how do i report a bug or submit a feature request? contact our support team how do i access application log files? from the dt nexus menu bar, select help > open logs folder what if i can't access my account? make sure you're using the correct email that's associated with your account try resetting your password then try logging in again if neither of those steps works, contact our support team